ORDERS FAQ's
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to follow your package. Please use the tracking information provided in this email to stay updated on your delivery.
How long will my order take to arrive?
Delivery times vary depending on your destination. Estimated shipping times will be displayed at checkout. Please note that customs processing may occasionally cause additional delays.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. Once your order has been processed or shipped, changes or cancellations may no longer be possible.
Warranty
If any of our products has a quality defect, you may request a warranty claim or a refund, whichever you prefer, provided the following requirements are met:
Send us a photo and a detailed description of the issue so that we can review and APPROVE the claim.
If approved, MERSEE will take care of the shipping and the replacement.
SHIPPING & TRACKING FAQ's
How much is international shipping?
Shipping rates are calculated based on your destination and will be displayed at checkout before payment.
Dutis & taxes
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping cost displayed at checkout and are the responsibility of the customer.
MERSEE has no control over these charges, as they are determined by local customs authorities and may vary depending on the destination and order value.
If applicable, you may be contacted by the shipping carrier or local customs authorities to complete payment before your order can be delivered.
We recommend checking your country’s customs regulations before placing your order to understand any potential additional charges.
Please note: MERSEE is not responsible for delays caused by customs clearance or for additional duties, taxes, or fees applied to international shipments.
Can I change my shipping address?
If your order has not yet been dispatched, please contact us as soon as possible. Once an order has shipped, we may not be able to modify the delivery address.
Where do you ship?
We ship internationally to selected destinations. Available shipping options will be displayed at checkout based on your delivery address.
When does the delivery time start counting?
From the moment your payment is confirmed.
RETURNS AND EXCHANGE FAQ's
Returns and size exchanges
We want you to love your MERSEE pieces. If you need a different size, we are happy to offer a size exchange, subject to availability.
You have 5 days from the date your order is delivered to request a size exchange.
Items must be returned unworn, unused, unwashed, and in their original condition, with all original tags and labels attached. Items showing signs of wear, washing, alterations, stains, odors, or damage will not be accepted.
Please note that MERSEE does not offer refunds. All eligible returns are accepted for size exchanges only.
Customers are responsible for all shipping costs associated with international exchanges, including the return shipment and the shipment of the replacement item.
All size exchanges are subject to availability.
How to Request an Exchange
All exchanges are subject to size availability.
Contact us at hello@shopmersee.com or on WhatsApp at +57 (310) 445-6452.
Send us your invoice and the size you would like to exchange for, subject to availability.
WE DO NOT ISSUE REFUNDS.
Warranty
If any of our products has a quality defect, you may request a warranty claim or a refund, whichever you prefer, provided the following requirements are met:
Send us a photo and a detailed description of the issue so that we can review and APPROVE the claim.
If approved, MERSEE will take care of the shipping and the replacement.